Prices & Policies
Photo: Scott Waeschle
We want you to have a great trip and come back to Canyon REO year after year. If this is your first river trip, we know you’ll be hooked, especially when you have the support of our Canyon REO team!
Discounts off our published rates are available: the more you rent, the more your discount. We also offer early bird discounts. Call or email our office for details.
For specific pricing of rental equipment (not including any discounts you may be eligible for), please see the Long Term Rentals or Short Term Rentals pages.
All prices listed are in US dollars ($). Payments from clients outside of the United States may be wired to our bank account. Fees may apply. Please call for information.
Package Pricing
The price of the Deluxe Outfitting Package depends on the number of people and number of days on your trip. Take Charge options are priced according to the actual services you require. Individual rental items are priced per item. All rental prices listed throughout our site are per day rates unless specified otherwise. Our minimum Long-Term Rental are eleven (11) days. Call for information about shorter rental periods.
Payments Overview
We charge a non-refundable Retainer Payment for every trip, due when you make your reservation. Equipment and vehicles are reserved only after we receive this Retainer Payment from you. The Retainer Payment is applied to your total Canyon REO outfitting cost. In addition, we require a refundable Damage Deposit and Fuel Surcharge Deposit, the amount will vary depending on what equipment and services you order. For deposit information related to specific packages and rental items, please read below.
Payment Schedule: Package Services
This applies to Deluxe Outfitting Packages, Take Charge Packages, Food & Shuttle Packages, and Oar Raft Packages.
We will provide you with an estimate of the total price prior to reserving Canyon REO equipment and services. Because trip details often change as your launch date nears, the price of your trip may vary from the original estimate. We will keep you informed of how changes will affect the total price of your trip.
Payment Schedule
- Non-refundable Retainer Payment to reserve equipment and services: $750
- 50% Payment: Due 60 days prior to launch, the second payment totaling half of your remaining balance.
- Final Payment: Due 14 days prior to launch, the final payment for the remaining balance of your invoice.
Payment Methods
Payments by credit card are accepted for the Retainer Payment. No processing fee applies. For the 50% Payment and Final Payment, we request and prefer payment by bank transfer, check, or money order. If you use a credit card for these payments, an additional processing fee of 3% will be passed on to you.
Payments from clients outside of the United States may be wired to our bank account. Fees may apply. Please call for information.
Payment Schedule: Rentals & Shuttles
Applies to standalone Shuttle Services and Equipment Rentals.
We will provide you with an estimate of the total price prior to reserving Canyon REO equipment and services. Because trip details often change as your launch date nears, the price of your trip may vary from the original estimate. We will keep you informed of how changes will affect the total price of your trip.
Payment Schedule
- Non-refundable Retainer Payment to reserve equipment and services: 10% of the estimated total, or a minimum of $200
- Final Payment: Due 14 days prior to launch day
For invoices over $5,000 see Deluxe Outfitting and Take Charge Packages payment schedule.
Payment Methods
Payments by credit card are accepted for the Retainer Payment. No processing fee applies. Payments by credit card are accepted for final payments totaling less than $1500. For payments over $1500, we request and prefer payment by bank transfer, check, or money order. If you use a credit card for these payments, an additional processing fee of 3% will be passed on to you.
Payments from clients outside of the United States may be wired to our bank account. Fees may apply. Please call for information.
National Park Service Fees
90 days prior to your put-in, you owe the National Park Service your permit application and a $100 per person fee. If your group size increases after the 90-day mark, the per-person fee increases to $200.
These fees are not included in our quotes, as it is your responsibility to pay them directly to the National Park Service. Please call us if you have any questions regarding how much or when to pay them.
Damage Deposit
Canyon REO charges a damage deposit on all rental equipment. You are responsible for damage and loss to the equipment beyond normal wear and tear. Such damage can include, but is not limited to, any lost equipment, broken oars, blown baffles, ripped rafts, scratched ceramic water filters, etc. The amount of the damage deposit varies from $200 to $1000 depending on the package and/or equipment rented from Canyon REO.
There are two ways to pay for the damage deposit:
Option 1: Include it in your invoice, and pay Canyon REO the deposit with your final payment. Most trip leaders prefer that we collect the damage deposit up front. This spreads the cost of the damage deposit among all your group members. Following your trip, Canyon REO inspects the equipment and assesses the charges, if any, for damaged or lost equipment. These damages are deducted from the deposit, and the remainder is refunded to you by check.
Option 2: Pre-authorize the damage deposit to a credit card. This method puts the responsibility of paying for the damage deposit on one person, and sets funds against your credit limit for the duration of your trip plus two to three weeks. Prior to your launch, Canyon REO will authorize the deposit amount to your credit card. Following the inspection of your equipment Canyon REO will clear the authorization, and charge the credit card for any actual loss or damage.
Satellite Phone Usage Deposit
If you are renting a satellite phone, we add a usage deposit of $75 to your invoice. Following your trip, we determine actual minutes used, and bill them at $2.50 per minute. We process your refund (if any) as soon as we receive the bill that includes the last day you had possession of the phone. Due to billing cycles, this may be 6-7 weeks after your take-out date.
Fuel Surcharge
Given the volatility of fuel prices over the last year, we have been unable to budget for fuel costs. Our current shuttle and delivery prices are based on fuel at $4.00 per gallon for 87 octane and diesel. While fuel prices are higher than $4.00, Canyon REO will determine a fuel surcharge based on actual fuel prices and distances driven for your shuttle or delivery/pick-up. The surcharge is deducted from the damage deposit, along with any equipment damage or loss, and the remainder refunded to you or charged to your credit card.
Hualapai Land Crossing Fees for Diamond Creek take-outs
The Hualapai Tribe charges a Land-Crossing Fee for every person, vehicle and driver (including each Canyon REO employee and vehicle) that crosses their land for a take-out or resupply at Diamond Creek. The Hualapai Tribe prefers prepayment of these fees prior to your launch. We are happy to include these fees as part of your invoice and pay the Hualapai Tribe on your behalf.
If you prefer to pay the Hualapai Tribe directly, they may be contacted at 928-769-2219 or 1-800-622-4409 regarding payment. If you have any questions about these fees, please contact our office.
Diamond Creek Road
Due to the poor condition of Diamond Creek Road and the occasional creek flood, it is not always possible to reach the beach, particularly during monsoon season from July to September, and the winter months of January and February. We will make contingency plans with you if your take-out is during these months.
Sometimes, Plan B means picking up groups at Pearce Ferry the day after your scheduled take-out at Diamond Creek. Canyon REO will need to charge additional fees for additional shuttles and other costs caused by poor road conditions and wash-outs of Diamond Creek Road.
Personal Vehicle Shuttles
Due to the distances traveled and the nature of personal vehicles and vehicle shuttles, things happen. Very rarely, but occasionally, vehicles break down. Sometimes keys do not work, tires are flat, or batteries are run down.
Canyon REO can and will go to great lengths to solve these problems and ensure that your river trip ends happily and you can get home as planned.
If you want Canyon REO to take responsibility for engaging a locksmith, hiring a mechanic, or having any other problems resolved during your personal vehicle shuttle, you must provide a credit card for payment of any such emergency services. In addition to honoring payment to any outside services we have contracted on your behalf, Canyon REO will charge $25 per hour for our time spent on any additional emergency services.
Issues to be aware of regarding personal vehicle shuttles:
- Send the right key to the right vehicle: we have received Dodge keys for Toyota cars, etc.
- Be sure that keys to newer vehicles include the chip to bypass the security system.
- If it takes two keys to unlock and start your vehicle, be sure to send both.
- If your trailer requires a separate key, please send it as well.
- Make sure your trailer is in good condition, particularly if it is going down Diamond Creek road.
- Do not send household keys or other unnecessary keys.
- Please check all fluids and belts.
Overview
Contact Us
Contact us today with any questions and our logistics team will respond soon.